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Billing

jimjan
Newbie
Posts: 2
Registered: ‎08-04-2020

Billing

‎08-04-2020 9:55 AM

I have just been billed for a closed account. I was informed that I could close the account because of a pricing error and there would be no penalty charges. I have now been charged over £100 which at this time I cannot afford. Please help me

Yours Jim 

 

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Strat
Community Veteran
Posts: 31,319
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Registered: ‎14-04-2007

Re: Billing

‎08-04-2020 10:17 AM

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

 

 

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jimjan
Newbie
Posts: 2
Registered: ‎08-04-2020

Re: Billing

‎08-04-2020 12:25 PM

Now my query has been moved, what happens next?

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198kHz
Seasoned Hero
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Registered: ‎30-07-2008

Re: Billing

‎08-04-2020 2:39 PM - edited ‎08-04-2020 2:40 PM

Plusnet will respond as soon as they are able - the only difference is that the chance of an earlier response is increased with the move from General Chat to Accounts/Billing.  🤞

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WillF
Plusnet Help Team
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Re: Billing

‎10-04-2020 11:56 AM

Hi @jimjan, I've checked the account for you and can see this has already been picked up. If you need any further info, please let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
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