Billing

[#1]

Hi iv had an email saying dd failed however i made card payment for this bill on 24th September. I have now incurred a bank charge for this failing and email states if payment is not made services will be restricted

[#2]

Hi @Lavodog1

I'm really sorry to hear about your bank charges. I have investigated your account and provided an update for you here

Kind Regards

[#3]

Sorry should have mentioned that this bill was attempted to be taken again on the 30th September after i made the outstanding payment. Why was this? The payment was already made and a bank charge incurred because of this ! If the money was in my bank I would of paid this bill twice

[#4]

Hi @Lavodog1,

Thank you for confirming that. I'm very sorry to hear that we attempted to take the payment by direct debit again, despite you clearing the outstanding balance with a card payment. I''m sorry that you have incurred bank charges as a result. I've had a look into this and have added an update on the ticket here.