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Billing

kazaroouk
Grafter
Posts: 26
Thanks: 2
Registered: ‎23-10-2018

Billing

Good Morning,

 

Due to the issues I had with my broadband I wasn't billed in November as agreed with yourselves as a gesture of goodwill, but I have not had my bill for December, which I was expecting.  Can someone please look in to this for me.

 

Kind Regards

 

Karen

6 REPLIES 6
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Billing

Hello @kazaroouk

 

I am deeply sorry to hear you have not received your December invoice for the payment of your services.

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Kind regards.

dvorak
Moderator
Moderator
Posts: 27,879
Thanks: 5,879
Fixes: 1,408
Registered: ‎11-01-2008

Re: Billing


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing 

 


 

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If it fixed it click 'This fixed my problem'
kazaroouk
Grafter
Posts: 26
Thanks: 2
Registered: ‎23-10-2018

Re: Billing

hi,

 

Just wondering if there's any update on the billing issues.  Just concerned it's 2 months worth of payments I owe now and it makes trying to budget more difficult.

 

Thanks in advance.

 

Karen

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Billing

Hi @kazaroouk, I'm sorry to hear the current issue with your account and billing cycle is beginning to build concern. I'm afraid we don't have an update as of yet however once we resolve the problem we'll be sure to let you know.

 Ben Devine
 Plusnet Help Team - Sheffield
kazaroouk
Grafter
Posts: 26
Thanks: 2
Registered: ‎23-10-2018

Re: Billing

Good Morning, 

 

It is now nearly Mid May and I am still not being billed for my internet.  I have received no updates or any correspondence for 4 months, which I do consider to be very poor customer service.

 

Can someone please update me on why my billing issues is still ongoing and when I can expect to see it rectified.

 

Due to the initial problems I had on joining Plusnet and now with this issue which has been going on for over 5 months, I would expect to see compensation in the form of a discount off my bill.

 

Kind Regards

 

Karen

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,174
Thanks: 1,047
Fixes: 405
Registered: ‎01-01-2012

Re: Billing

Thanks for getting back to us @kazaroouk

I'm afraid that due to the nature of the issue we can't give an exact timescale for when it will be resolved.

Once the issue is resolved we'd be happy to look at a gesture of goodwill

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team