Billing
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- Re: Billing
11-03-2019 11:05 AM
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Fixed! Go to the fix.
Re: Billing
11-03-2019 2:18 PM
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Hi @jonstannes, thanks for getting in touch.
I am sorry for the issues you have had with your invoices and that this months bill has not been taken. Once the issue with our Billing System has been resolved, you will be sent some notification via the account to advise the bill has been generated and will be processed. If for any reason, you're unable to pay the amount at the time the bill is generated, there will be payment plan options available.
Regards
Re: Billing
11-03-2019 10:39 PM
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@abails0105 so what is going to happen to people who owe more than 90 days ?
12-03-2019 9:49 AM
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Hi @jonstannes,
I have checked your account again and can see confirmation has been sent. You can access it here.
@smiffy1, under circumstances where bills have not been generated for longer than a 90 day period, we will only charge for the last 90 days leading up to the bill being generated and anything prior to this will be removed.
Thank you.
Re: Billing
12-03-2019 9:52 AM
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Many thanks ,i can confirm that this months bill is now showing on my account.
Re: Billing
12-03-2019 10:01 AM
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No problem @jonstannes,
I'm glad to hear the issue is resolved. Feel free to get back in touch if we can be of further assistance.
Re: Billing
08-04-2019 2:59 PM
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If I wasn’t tied into a contract I’d leave
. A loyal customer of 6 years
Re: Billing
08-04-2019 3:28 PM
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Re: Billing
11-04-2019 11:26 AM
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@Archie1 wrote:
I also are having billing problems due to issues Plusnet are having. I haven’t paid anything since November of last year. Which means I owe 5 months. . After speaking to a member of the customer service team although was helpful unable to tell me when the present problem would be sorted. I really don’t know how such a large company cannot rectify the problem.
If I wasn’t tied into a contract I’d leave
. A loyal customer of 6 years
Make a formal complaint, include that they have broken their contract with you. They cannot resolve the complaint and so de mand a deadlock letter. Then go to Ombudsman Services and tell them the sory and that you want to leave.
.........................proud" say Pnet.
Re: Billing
12-04-2019 9:02 AM - edited 12-04-2019 9:03 AM
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How long will this billing issue take to get fixed. As I am a single mum and would rather get my bill paid so I don't have to worry about it.
Thanks
Re: Billing
12-04-2019 10:46 AM
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Hi @mickey.
I'm afraid as of yet we don't have a fix date, though I'm very sorry if you have been affected by an issue.
Once resolved, you would be sent a notification via the account to advise the bill has been generated.. If you are unable to pay the full amount at the time, please just get in touch there will be payment plan options available.
Re: Billing
12-04-2019 11:27 AM
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@mickey wrote:
How long will this billing issue take to get fixed. As I am a single mum and would rather get my bill paid so I don't have to worry about it.
Thanks
Hoiw long is a piece of string????
When they say it is fixed it won't be.
.........................proud" say Pnet.
Re: Billing
21-05-2019 12:19 PM
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I've just phoned PlusNet as I cannot access bills online. I was told that this was the first time he had ever heard of the problem. I told him it had been in the national press for months and he still denied any knowledge or briefing of the problem. Somne hope of getting it fixed !! Time to look for another supplier
Re: Billing
21-05-2019 12:32 PM
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Hello @davejriley60
I am deeply sorry to hear you are having issues accessing your online billing account.
Can you confirm if you are experiencing the issue across multiple devices?
Kind regards.
Re: Billing
21-05-2019 3:03 PM
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Typical of Pnet try and deny that there is a major problem andseek to fob the customer off. Either thahtor their customer services are employing illiterates who can't even read their script.
.........................proud" say Pnet.
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