Billing

[#1]

Good Morning,

Due to the issues I had with my broadband I wasn't billed in November as agreed with yourselves as a gesture of goodwill, but I have not had my bill for December, which I was expecting.  Can someone please look in to this for me.

Kind Regards

Karen

[#2]

Hello @kazaroouk

I am deeply sorry to hear you have not received your December invoice for the payment of your services.

I have responded to your query via a ticket. You can view this by Clicking Here

Should you require any further assistance, please do get back in touch with us.

Kind regards.

[#3]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing 

[#4]

hi,

Just wondering if there's any update on the billing issues.  Just concerned it's 2 months worth of payments I owe now and it makes trying to budget more difficult.

Thanks in advance.

Karen

[#5]

Hi @kazaroouk, I'm sorry to hear the current issue with your account and billing cycle is beginning to build concern. I'm afraid we don't have an update as of yet however once we resolve the problem we'll be sure to let you know.

[#6]

Good Morning, 

It is now nearly Mid May and I am still not being billed for my internet.  I have received no updates or any correspondence for 4 months, which I do consider to be very poor customer service.

Can someone please update me on why my billing issues is still ongoing and when I can expect to see it rectified.

Due to the initial problems I had on joining Plusnet and now with this issue which has been going on for over 5 months, I would expect to see compensation in the form of a discount off my bill.

Kind Regards

Karen

[#7]

Thanks for getting back to us @kazaroouk

I'm afraid that due to the nature of the issue we can't give an exact timescale for when it will be resolved.

Once the issue is resolved we'd be happy to look at a gesture of goodwill