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Billing ticket still needs to be sorted out

alan659882
Rising Star
Posts: 84
Thanks: 9
Fixes: 1
Registered: ‎04-02-2011

Billing ticket still needs to be sorted out

Will you PLEASE sort my ticket #184681842 out

-- The warning message about an unpaid bill is still on my account page

-- I have just received a bill for £37.51 for November, I should be paying £23.99

 

10 REPLIES
JohnCT1
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-10-2014

Re: Billing ticket still needs to be sorted out

You are not alone Alan. I have been trying to get mine sorted, all has been well for ever, until they put new software in. why don't they test it properly? almost as bad as the banks! Ticked off

Julka855
Newbie
Posts: 1
Thanks: 1
Registered: 2 weeks ago

Re: Billing ticket still needs to be sorted out

John did they sort out your bilking. I have the same priblem
JohnCT1
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-10-2014

Re: Billing ticket still needs to be sorted out

Morning, in a word no. still waiting for a sensible response from them. I will chase it tomorrow!

Plusnet Help Team
Plusnet Help Team
Posts: 124
Thanks: 16
Fixes: 8
Registered: ‎06-08-2018

Re: Billing ticket still needs to be sorted out

Hi @alan659882,

 

I'm sincerely sorry to hear about the issues you're currently experiencing.

 

I have left a ticket on the account regarding your query. You can view this here

 

Should you have any further queries, please get in touch.

 

Thank you,

 

Aisha

 

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
JohnCT1
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-10-2014

Re: Billing ticket still needs to be sorted out

I cannot speak for the other peeps posting here, but this morning mine is working, so I guess Plusnet have untwisted their knickers. An apology would be good, but I am not Holding my breath! Ticked off

Plusnet Help Team
Plusnet Help Team
Posts: 428
Thanks: 43
Fixes: 19
Registered: ‎06-08-2018

Re: Billing ticket still needs to be sorted out

Hello @JohnCT1, glad to hear its now working for you. Please accept my apologies for the length of time this has taken to resolve and for the frustration caused to you. Please do let us know if there is anything else we can help you out with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


JohnCT1
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-10-2014

Re: Billing ticket still needs to be sorted out

Thanks. well can you please explain why my bill has increased by such a large amount? Looking at my bill I seem to have been charged twice. 

Plusnet Help Team
Plusnet Help Team
Posts: 220
Thanks: 42
Fixes: 13
Registered: ‎23-01-2018

Re: Billing ticket still needs to be sorted out

Hi @JohnCT1,

 

I can see that you made contact with one of our agents on the telephone. 

 

A ticket was raised by them here which covered what was discussed on the call.

 

We're sorry for our late reply and for any inconvenience caused. 

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
JohnCT1
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-10-2014

Re: Billing ticket still needs to be sorted out

Still not resolved, it just goes on and on and on...

JohnCT1
Hooked
Posts: 9
Thanks: 3
Registered: ‎02-10-2014

Re: Billing ticket still needs to be sorted out

On the last contact I was promised and email so that I could send further information. No sign of it yet. what has happened to plusnet's excellent Service, why has ig one down the tubes? It is almost impossible to contact them by phone the waqit times are excessive!