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Billing ticket raised, no response.

Rising Star
Posts: 97
Thanks: 12
Fixes: 1
Registered: ‎04-02-2011

Billing ticket raised, no response.

Is it possible to persuade someone to look at the billing issue I raised over a week ago - #184681842.

Basically, my DD for November failed so I paid it with a debit card and received a "Thanks for clearing the outstanding balance on your account" Email on 9th November.

But when I log in to my account I still see a "PAYMENT DUE - DON'T DELAY - ACT NOW!" notice.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Billing ticket raised, no response.

Hello @alan659882, thanks for getting in touch. Apologies for the delay in responding and for the inconvenience you are experiencing there. I have updated your ticket here.