Billing ticket raised, no response.

[#1]

Is it possible to persuade someone to look at the billing issue I raised over a week ago - #184681842.

Basically, my DD for November failed so I paid it with a debit card and received a "Thanks for clearing the outstanding balance on your account" Email on 9th November.

But when I log in to my account I still see a "PAYMENT DUE - DON'T DELAY - ACT NOW!" notice.

[#2]

Hello @alan659882, thanks for getting in touch. Apologies for the delay in responding and for the inconvenience you are experiencing there. I have updated your ticket here.