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Billing resumed, bill is wrong

frindle2037
Dabbler
Posts: 11
Thanks: 1
Registered: ‎29-04-2019

Billing resumed, bill is wrong

Hello,

I have been billed for the last 3 months and charged £20.99 a month instead of £11.

Almost double what it should be. Sad

When I renewed my contract I was given a discount on the fibre extra for 18 months.

See ticket #189718872

Please can a staff member sort this please?
5 REPLIES 5
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,186
Thanks: 309
Fixes: 114
Registered: ‎26-03-2018

Re: Billing resumed, bill is wrong

Hi @frindle2037,

I'm really sorry to hear that this has happened. I've reviewed your account and left a further response via a ticket on your account, which can be viewed here. Please let us know if you've anything further to ask or add to this at this stage and we'll be happy to review this further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
frindle2037
Dabbler
Posts: 11
Thanks: 1
Registered: ‎29-04-2019

Re: Billing resumed, bill is wrong

Thank you

I did get my refund but I’ve been overcharged again. Also, it looks like my contract change is still “pending”.
dvorak
Moderator
Moderator
Posts: 28,385
Thanks: 6,221
Fixes: 1,451
Registered: ‎11-01-2008

Re: Billing resumed, bill is wrong


Moderators Note


Post released from Spam filter.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Billing resumed, bill is wrong

Hey @frindle2037,

 

Sorry to hear that and apologies for the inconvenience caused. I've updated the ongoing support ticket for you here.

 

Thanks.

MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Billing resumed, bill is wrong

@frindle2037 

Does this topic still merit the "Fixed" tag?  You should have the option to "unfix" if needed.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.