Billing resumed, bill is wrong
I have been billed for the last 3 months and charged £20.99 a month instead of £11.
Almost double what it should be.
When I renewed my contract I was given a discount on the fibre extra for 18 months.
See ticket #189718872
Please can a staff member sort this please?
Re: Billing resumed, bill is wrong
I'm really sorry to hear that this has happened. I've reviewed your account and left a further response via a ticket on your account, which can be viewed here. Please let us know if you've anything further to ask or add to this at this stage and we'll be happy to review this further.