Billing resumed, bill is wrong
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- Re: Billing resumed, bill is wrong
Billing resumed, bill is wrong
02-10-2019 7:38 AM
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I have been billed for the last 3 months and charged £20.99 a month instead of £11.
Almost double what it should be.
When I renewed my contract I was given a discount on the fibre extra for 18 months.
See ticket #189718872
Please can a staff member sort this please?
Re: Billing resumed, bill is wrong
02-10-2019 2:31 PM
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Hi @frindle2037,
I'm really sorry to hear that this has happened. I've reviewed your account and left a further response via a ticket on your account, which can be viewed here. Please let us know if you've anything further to ask or add to this at this stage and we'll be happy to review this further.
Re: Billing resumed, bill is wrong
28-10-2019 2:46 PM - edited 28-10-2019 2:48 PM
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I did get my refund but I’ve been overcharged again. Also, it looks like my contract change is still “pending”.
Re: Billing resumed, bill is wrong
28-10-2019 3:07 PM
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Moderators Note
Post released from Spam filter.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Billing resumed, bill is wrong
29-10-2019 8:21 AM
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Hey @frindle2037,
Sorry to hear that and apologies for the inconvenience caused. I've updated the ongoing support ticket for you here.
Thanks.
Re: Billing resumed, bill is wrong
31-10-2019 7:19 PM
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Does this topic still merit the "Fixed" tag? You should have the option to "unfix" if needed.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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