Billing resumed, bill is wrong

[#1]

Hello,

I have been billed for the last 3 months and charged £20.99 a month instead of £11.

Almost double what it should be.

When I renewed my contract I was given a discount on the fibre extra for 18 months.

See ticket #189718872

Please can a staff member sort this please?

[#2]

Hi @frindle2037,

I'm really sorry to hear that this has happened. I've reviewed your account and left a further response via a ticket on your account, which can be viewed here. Please let us know if you've anything further to ask or add to this at this stage and we'll be happy to review this further.

[#3]

Thank you

I did get my refund but I’ve been overcharged again. Also, it looks like my contract change is still “pending”.

[#4]

Moderators Note

Post released from Spam filter.

[#5]

Hey @frindle2037,

Sorry to hear that and apologies for the inconvenience caused. I've updated the ongoing support ticket for you here.

Thanks.

[#6]

@frindle2037 

Does this topic still merit the "Fixed" tag?  You should have the option to "unfix" if needed.