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Billing reminders
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Billing reminders
04-07-2012 11:25 AM
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It would be a very good idea to include the amount to be billed when sending out billing reminders.
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Re: Billing reminders
05-07-2012 10:00 AM
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D'you mean the notices sent advising when you'll be billed? If so I'm not sure we could do as those are sent out in advance of your billing date so the invoice hasn't actually been generated. I'll ask though.
Message 2 of 6
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Re: Billing reminders
05-07-2012 10:36 AM
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My mobile phone company (and every other bill I pay) sends me a reminder every month to say X amount will be deducted on such a date surely that must be possible with PlusNet..
Message 3 of 6
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Re: Billing reminders
05-07-2012 10:45 AM
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T-Mobile send me a text advising me my mobile bill is available online and the date a payment will be taken, no mention of how much.
Up until August last year they also quoted the bill total in the text but stopped for some reason.
Up until August last year they also quoted the bill total in the text but stopped for some reason.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 4 of 6
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Re: Billing reminders
05-07-2012 10:58 AM
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Well I get an email from Plusnet on every billing date saying the amount they will be taking by direct debit.
Message 5 of 6
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Re: Billing reminders
05-07-2012 12:41 PM
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I think the problem is that for people not paying by direct debit the reminder is sent out a few days before the month end. If they also have home phone there may be chargeable calls in the intervening time so the final amount will not be known at the time of sending the email.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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