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Billing query - how to resolve?

arg
Interested
Posts: 2
Registered: ‎13-07-2020

Billing query - how to resolve?

My last bill was incorrect - despite still being in contract a price rise had been applied.
Tried calling - no customer service available . Webchat not available either.
What is the best route to getting some help with this?
3 REPLIES 3
jgb
Aspiring Champion
Posts: 675
Thanks: 445
Fixes: 19
Registered: ‎01-08-2007

Re: Billing query - how to resolve?

@arg 

Hopefully a Plusnet CS staff member will pick this up here in time. Otherwise you could use Facebook or Twitter.

arg
Interested
Posts: 2
Registered: ‎13-07-2020

Re: Billing query - how to resolve?

Thank you for the response. I don't use Twitter or Facebook (at the moment...might have to!).
Buttercup
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 122
Fixes: 5
Registered: ‎08-04-2020

Re: Billing query - how to resolve?

Hi there @arg, I'm so sorry to hear about this. I've raised a support ticket on your account regarding this here.

 Jess Moore
 Plusnet Help Team