After being passed to the wrong department several times over the last 45 minutes with 5 minutes in between replies I really can't be bothered explaining this problem for a third time with 5 minute gaps between each reply so perhaps more luck here?
Contract ends Jan 8th (not happened yet as it's only the 2nd)
Most recent bill
Period 1-1-20 to 8-1-20 £4.13 (my normal monthly amount)
9-1-20 to 21-1-20 £11.86
Why are you charging me for a period that has not happened yet when a new contract has been negotiated ? And surely it should have been the low rate for the month, then the non contract rate thereafter ?