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Billing problems

amyst3w
Interested
Posts: 2
Thanks: 1
Registered: ‎25-02-2021

Billing problems

So I just received an email telling me my bill was unable to go through this month. I changed my banking details recently but waited until after receiving my bill. I've tried to pay what I owe through the overdue payment help section but it keeps saying there's been an error. No idea what to do now. Any help would be great. 

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,196
Thanks: 9,157
Fixes: 1,474
Registered: ‎21-04-2017

Re: Billing problems

Hi Amy,

If there's no option to pay your bill after you've logged into your account Here or if you can't login, I'd recommend giving us a call (or asking someone to call and pay on your behalf) on 0800 432 0200 so we can take the payment over the phone. 

I understand on another post you've mentioned you've got hearing difficulties, we offer support for the next generation text relay service: https://www.plus.net/help/legal/support-for-customers-with-disabilities/

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team