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Billing problems

Posts: 2
Thanks: 1
Registered: ‎25-02-2021

Billing problems

So I just received an email telling me my bill was unable to go through this month. I changed my banking details recently but waited until after receiving my bill. I've tried to pay what I owe through the overdue payment help section but it keeps saying there's been an error. No idea what to do now. Any help would be great. 

Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Billing problems

Hi Amy,

If there's no option to pay your bill after you've logged into your account Here or if you can't login, I'd recommend giving us a call (or asking someone to call and pay on your behalf) on 0800 432 0200 so we can take the payment over the phone. 

I understand on another post you've mentioned you've got hearing difficulties, we offer support for the next generation text relay service:

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi