Billing problems
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Billing problems
25-02-2021 8:28 AM
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So I just received an email telling me my bill was unable to go through this month. I changed my banking details recently but waited until after receiving my bill. I've tried to pay what I owe through the overdue payment help section but it keeps saying there's been an error. No idea what to do now. Any help would be great.
Re: Billing problems
25-02-2021 3:58 PM
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Hi Amy,
If there's no option to pay your bill after you've logged into your account Here or if you can't login, I'd recommend giving us a call (or asking someone to call and pay on your behalf) on 0800 432 0200 so we can take the payment over the phone.
I understand on another post you've mentioned you've got hearing difficulties, we offer support for the next generation text relay service: https://www.plus.net/help/legal/support-for-customers-with-disabilities/
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