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Billing problem

waynem41
Grafter
Posts: 46
Registered: ‎05-11-2012

Billing problem

There's a problem with my first bill , I was charged for a full months line rental when it should've been only a pro rata bill for 19/12 to 04/01 and due to problems on signing up I was promised a credit equal to two months free fibre which also hasn't been applied.
I've raised a ticket ( Question #63792992 ) about this but has been ignored since I updated it on Saturday morning , if any mods are looking in can you please sort this out ?
6 REPLIES
Moderator
Moderator
Posts: 27,333
Thanks: 1,892
Fixes: 173
Registered: ‎14-04-2007

Re: Billing problem

The mods are customers like yourself.
Maybe one of the DC Team will spot your post and take a look.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

waynem41
Grafter
Posts: 46
Registered: ‎05-11-2012

Re: Billing problem

Aah right , cheers.
Whats the best way to get them without phoning up  if they don't answer the tickets ?
Moderator
Moderator
Posts: 27,333
Thanks: 1,892
Fixes: 173
Registered: ‎14-04-2007

Re: Billing problem

They do patrol the forum and may spot your thread and it helps that you have posted the ticket number for their reference.
Your ticket will get processed eventually. If you wish to call CSC you can get an idea of waiting times here http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Billing problem

Hi waynem41,
Looks like Adam has responded to your ticket, if you could drop a reply on there we'll be able to get this sorted for you.
waynem41
Grafter
Posts: 46
Registered: ‎05-11-2012

Re: Billing problem

Hi Matt
Just replied to the ticket.
Thanks for helping.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Billing problem

No problem at all, sorry it needed it - think it's been picked up by our support team since, hope everything is alright.