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Billing problem
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Billing problem
08-01-2013 11:56 AM
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There's a problem with my first bill , I was charged for a full months line rental when it should've been only a pro rata bill for 19/12 to 04/01 and due to problems on signing up I was promised a credit equal to two months free fibre which also hasn't been applied.
I've raised a ticket ( Question #63792992 ) about this but has been ignored since I updated it on Saturday morning , if any mods are looking in can you please sort this out ?
I've raised a ticket ( Question #63792992 ) about this but has been ignored since I updated it on Saturday morning , if any mods are looking in can you please sort this out ?
Message 1 of 7
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Re: Billing problem
08-01-2013 12:05 PM
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The mods are customers like yourself.
Maybe one of the DC Team will spot your post and take a look.
Maybe one of the DC Team will spot your post and take a look.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 2 of 7
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Re: Billing problem
08-01-2013 12:18 PM
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Aah right , cheers.
Whats the best way to get them without phoning up if they don't answer the tickets ?
Whats the best way to get them without phoning up if they don't answer the tickets ?
Message 3 of 7
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Re: Billing problem
08-01-2013 1:12 PM
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They do patrol the forum and may spot your thread and it helps that you have posted the ticket number for their reference.
Your ticket will get processed eventually. If you wish to call CSC you can get an idea of waiting times here http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
Your ticket will get processed eventually. If you wish to call CSC you can get an idea of waiting times here http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 4 of 7
(428 Views)
Re: Billing problem
08-01-2013 2:43 PM
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Hi waynem41,
Looks like Adam has responded to your ticket, if you could drop a reply on there we'll be able to get this sorted for you.
Looks like Adam has responded to your ticket, if you could drop a reply on there we'll be able to get this sorted for you.
Message 5 of 7
(428 Views)
Re: Billing problem
08-01-2013 10:25 PM
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Hi Matt
Just replied to the ticket.
Thanks for helping.
Just replied to the ticket.
Thanks for helping.
Message 6 of 7
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Re: Billing problem
09-01-2013 11:47 AM
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No problem at all, sorry it needed it - think it's been picked up by our support team since, hope everything is alright.
Message 7 of 7
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