Billing mystery
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Billing mystery
05-11-2010 8:41 AM
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I would be charged 6.50 this month??? I'm confused as to what is happening
Forgot to add am I definitely 100% still on pro?
Re: Billing mystery
05-11-2010 10:09 AM
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I'm sorry about this, I'm not sure why the discount seems to have reduced and left you with a £6.50 deficit to pay but we will add an extra discount to next month's bill to make up for it. I'll look into this further and let you know what happened.
Adam.
Re: Billing mystery
05-11-2010 10:42 AM
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Re: Billing mystery
11-11-2010 11:42 AM
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We have recently had a problem whereby discounts were not applied correctly for a few customers and unfortunately you were affected. This has now been resolved.
Sorry for any inconvenience,
Adam.
Re: Billing mystery
01-12-2010 8:40 PM
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Re: Billing mystery
02-12-2010 12:00 AM
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Ex-Broadband Service Manager
Re: Billing mystery
02-12-2010 9:44 AM
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Ex-Broadband Service Manager
Re: Billing mystery
02-12-2010 10:15 AM
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We must apologise it seems this was mishandled by one of the last agents that dealt with you which led to the original charge. I'll get this sorted for you as quickly as possible.
We owe you £13, can you let me know if you would prefer a refund of that amount or if you would like us to make this up using our discount tool to apply credit to the account?
Adam
Re: Billing mystery
02-12-2010 11:28 PM
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Re: Billing mystery
03-12-2010 11:22 AM
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Quote sorry I thought I should point that out
Your fine to point that out, we can see from looking at your account that only one discount took effect. Would you prefer a refund or credit for future months?
Adam
Re: Billing mystery
03-12-2010 9:31 PM
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Re: Billing mystery
06-12-2010 2:29 PM
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