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Billing mistake

Dabbler
Posts: 11
Thanks: 1
Registered: ‎08-04-2020

Billing mistake

Hi, Recently (December) I came out of my 18month contract and decided to renew my contract as I've had great service from Plusnet and I was quoted and agreed to a price of £27.99 a month but for the past 4 months I've been charged £40.98, Please advise, I tryed the live chat but it is unavailable and due to COVID-19 I can not get through on the phone.

Contract email-
https://s.amsu.ng/xHVkLCVtDB7N

Billing-
https://s.amsu.ng/B0n7HUDyBl7N
2 REPLIES 2
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Moderator
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Registered: ‎11-01-2008

Re: Billing mistake


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Dabbler
Posts: 11
Thanks: 1
Registered: ‎08-04-2020

Re: Billing mistake

Sorry not fixed , Clicking wrong buttons. still trying to navigate my way around this forum. Thsnks