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Billing issues! Ticket #44271806, Hint! :P

grudkin
Grafter
Posts: 169
Registered: ‎30-03-2009

Billing issues! Ticket #44271806, Hint! :P

I checked my account this evening to find that I have been over charged by £1.60 and also did not receive my full referrals discount! Huh
Ticket raised and awaiting response from plusnet staff to explain what went wrong! Undecided
It seems that the billing system could do with some maintenance Roll eyes
5 REPLIES
grudkin
Grafter
Posts: 169
Registered: ‎30-03-2009

Re: Billing issues!

The ticket was raised over 16 hours ago! and I am still awaiting a response from a staff member! Shocked
Ticket #44271806 if a staff member would like to take a look! Huh
grudkin
Grafter
Posts: 169
Registered: ‎30-03-2009

Re: Billing issues! Ticket #44271806, Hint! :P

Still waiting!  Cry
But I have a feeling Jameseh and co may be along soon! Grin
grudkin
Grafter
Posts: 169
Registered: ‎30-03-2009

Re: Billing issues! Ticket #44271806, Hint! :P

Question answered! Smiley
took over 17 hrs but a responce from plusnet towers at last! Cool
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Billing issues! Ticket #44271806, Hint! :P

Hi Graham,
Our responses are normally quicker than that, but please bear in mind that the core hours for our guys that focus entirely on tickets are during the day, rather than overnight.
I'm glad that your ticket was answered.
grudkin
Grafter
Posts: 169
Registered: ‎30-03-2009

Re: Billing issues! Ticket #44271806, Hint! :P

Thanks Jameseh!
You may now return to your painting skills! Wink Cheesy