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Billing issues! Ticket #44271806, Hint! :P
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- Re: Billing issues! Ticket #44271806, Hint! :P
Billing issues! Ticket #44271806, Hint! :P
06-07-2011 7:04 PM
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I checked my account this evening to find that I have been over charged by £1.60 and also did not receive my full referrals discount!
Ticket raised and awaiting response from plusnet staff to explain what went wrong!
It seems that the billing system could do with some maintenance
Ticket raised and awaiting response from plusnet staff to explain what went wrong!
It seems that the billing system could do with some maintenance
Message 1 of 6
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Re: Billing issues!
07-07-2011 10:27 AM
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The ticket was raised over 16 hours ago! and I am still awaiting a response from a staff member!
Ticket #44271806 if a staff member would like to take a look!
Ticket #44271806 if a staff member would like to take a look!
Message 2 of 6
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Re: Billing issues! Ticket #44271806, Hint! :P
07-07-2011 12:15 PM
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Still waiting!
But I have a feeling Jameseh and co may be along soon!
But I have a feeling Jameseh and co may be along soon!
Message 3 of 6
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Re: Billing issues! Ticket #44271806, Hint! :P
07-07-2011 12:42 PM
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Question answered!
took over 17 hrs but a responce from plusnet towers at last!
took over 17 hrs but a responce from plusnet towers at last!
Message 4 of 6
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Re: Billing issues! Ticket #44271806, Hint! :P
07-07-2011 12:44 PM
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Hi Graham,
Our responses are normally quicker than that, but please bear in mind that the core hours for our guys that focus entirely on tickets are during the day, rather than overnight.
I'm glad that your ticket was answered.
Our responses are normally quicker than that, but please bear in mind that the core hours for our guys that focus entirely on tickets are during the day, rather than overnight.
I'm glad that your ticket was answered.
Message 5 of 6
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Re: Billing issues! Ticket #44271806, Hint! :P
07-07-2011 1:32 PM
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Thanks Jameseh!
You may now return to your painting skills!
You may now return to your painting skills!
Message 6 of 6
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- Re: Billing issues! Ticket #44271806, Hint! :P