Billing issue

[#1]

Hi, I agreed to a new contract last month for £25.99 per month. Last month I was charged £25.86 and this month it is £27.58. Could you look into this, please?

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Account/ Billing 

[#3]

Thanks for your post @chelseagirlsw and welcome to our Community Forums.

I'm sorry to see your bills aren't how you'd expect.

I've looked into this for you and I've dropped you an email, which I hope helps.

Let us know if you've got further queries.

[#4]

Hi,

Apologies if I should've made a new post but the circumstances are almost exactly the same so I thought it'd probably be best to add on here.

Like chelseagirlsw I agreed to renew from last month at £25.99 a month (and have the email clearly stating this) and recently got an email saying that £27.90 would soon be taken.

Could you look into it as well?

[#5]

Hi @Tallguy 

I'm sorry to see your bill's also not how you'd expect.

I've also dropped you an email with some clarification.

Let me know if you've got further queries.