Billing issue

[#1]

Well done Cornish girl for managing to make contact with Plusnet. I have been trying to make contact for over a week now with no success. I got an email to say my new bill was ready and how much it was - a lot more than usual! But when I tried to see my bill online I was told that this service was not available and please try later. I try every day but it’s still not available. I’ve tried calling but the wait times are ridiculous. Please, please Plusnet, fix this problem, and/or explain to me why my bill has jumped

Moderators Note: Adjusted topic title after split.

[#2]

Moderators Note

This topic has been split from another thread and moved to My Account / Billing.

[#3]

Hi there! Very frustrating isn’t it? I’ve not actually made contact with PN yet, but I’ve had great support from other community members here offering advice. Very diverse times, but nonetheless, I’ve always found it difficult to make contact with PN whatever the scenario.
Good luck with your trials and tribulations!
I’ve still not resolved my issue but hopefully some more advice put my way this morning might get the ball rolling.