Billing issue whilst abroad

[#1]

Hi,

I need to contact someone urgently.

I am trying to contact someone by text after Plusnet didn’t allow me to reply to an email about a bill. Is there anyone I could contact please? I am out of country so I can’t call and I see that the chat is not available. Thank you

Moderators Note: Topic title changed after split.

[#2]

Moderators Note

This topic has been split and moved from another one for visibility and to help staff and poster

[#3]

Hi,

A month ago, I had to cancel my broadband contract because of the coronavirus outbreak, and I was charged with a very high early cancellation fee. I understand that this was based on the terms of the contract but due to the unfortunate worldwide circumstances with the coronavirus, I kindly ask for your help and understanding in this case. I lost my job, I had to quit university and I had to move back to my home country. If it is possible, please help me out and forego the cancellation charges, or at the very least reduce it.

Thank you.

[#4]

Hi @marcileng

I'm really sorry to hear about your situation. I've reviewed your account today and I can see that you've since spoken to our Support Team about this and that a request to help you out with the outstanding balance is currently awaiting approval, as per this support ticket.