Billing issue again
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Billing issue again
08-12-2019 3:05 AM
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Is there an issue with the billing system again as it appears i have not had this months bill through which should have been invoiced on the 5th December . I also note that there is an issue on my account thats still preventing me from removing the plusnet tv package from my account .
Re: Billing issue again
09-12-2019 11:58 AM
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It's now the 9th and still no sign of my bill could someone from plusnet please let me know if there is yet another issue with the billing system.
Re: Billing issue again
09-12-2019 5:50 PM - edited 09-12-2019 5:52 PM
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@OskarPapa or @Gandalf are you able to look into this billing issue for me ,
Re: Billing issue again
10-12-2019 12:56 PM
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Thanks for your post @jamesanstee
I'm sorry to hear that this has happened again.
As this matter concerns account sensitive information I'm afraid we can't go into detail over our community forums but I've raised a ticket on your account regarding this which you can view by going here
Let us know if there's anything else we can help with
Re: Billing issue again
10-12-2019 6:00 PM
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Ok so my billing has been suspended for the second time after i thought the recent billing issue had been resolved and my last 2 monthly bills came through as normal . So looks like i'll be hit with another 3 months worth of invoices in one go right after christmas . Someone high up in plusnet needs to get this issue resolved once and for all or at least roll back to the old billing system until this mess is sorted .
Re: Billing issue again
11-12-2019 11:15 AM
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Hello @jamesanstee,
Thanks for getting back to us.
I'm sorry this is happening again, however, I can see Matt has your account in his ownership & will update you in due course with any further updates he may have.
We appreciate your patience and understanding during this time.
Thanks.
Re: Billing issue again
16-12-2019 11:31 AM
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I'm having the same problem. After the last account fiasco ,when I never received a bill for nearly 9 months. Finally getting it sorted in October.The same thing has happened again . No bill for November & December. Surly some teck wizard must be able to get this corrected . Here's hoping
Re: Billing issue again
16-12-2019 12:58 PM
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Hey @EddieB,
Thanks for reaching out to us here.
I'm sincerely sorry you are experiencing billing issues once again and I apologise for the upset and frustration caused to you. I have now taken ownership of this for you and will be updating you here periodically.
Feel free to drop any questions/queries you may have via that ticket and I'll respond as soon as possible.
Thank you.
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