Billing is nothing to be PROUD of
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Billing is nothing to be PROUD of
08-02-2019 12:26 PM
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Joined PN last year the provision of all services went well and continue to go well......Except the billing system haven't had a bill since November TV service never added to any bills . I have made a number of phone calls had tickets raised all to no avail so as a last resort thought I would try the community . From what I have read I'm not alone .
I do not like arrears and being in debt if I end up with a poor credit rating there will be all hell to pay ,if the situation goes on much longer I will leave !!!
So Plusnet make me proud and get this sort NOW...............krimbo47
Re: Billing is nothing to be PROUD of
08-02-2019 1:48 PM
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Hi @krimbo47,
Thanks for getting in touch.
I'm sorry that you have had to contact us repeatedly about you not receiving any bills. I appreciate your comments about this and apologise for the inconvenience this has caused you.
I can assure you that we are dealing with this as a high priority. I have sent you a response here.
Let us know if you need anything further.
Thanks - LF
Re: Billing is nothing to be PROUD of
08-02-2019 2:55 PM - edited 08-02-2019 3:06 PM
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"I can assure you that we are dealing with this as a high priority"
Problem is you have been saying this for about 5 months now, I wouldn't like to see how long NON-high priority problems take!
Re: Billing is nothing to be PROUD of
08-02-2019 5:08 PM
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If you have time read back on the forums , you will find it took PN 8+ years to implement this new system
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