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Billing information unavailable

FIXED
nevd3
Dabbler
Posts: 10
Thanks: 1
Fixes: 1
Registered: ‎29-12-2018

Billing information unavailable

It's been some months now since the billing changes. Since I don't often check, I don't know whether this is a recent problem, but when I'm redirected to the new billing page, none of the red and dark-grey buttons work.

Having tried yesterday and again this morning, I'm wondering what's up...

Any others experiencing this problem?

3 REPLIES 3
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Billing information unavailable

Hi @nevd3 

 

Welcome to the forums. 

 

I'm sorry to hear that you are having issues with the new billing page. 

 

Can you please confirm if this is the case across multiple devices and different internet browsers? 

 

Thanks, 

MoR

nevd3
Dabbler
Posts: 10
Thanks: 1
Fixes: 1
Registered: ‎29-12-2018

Re: Billing information unavailable

Fix

Thanks for the reply.

As you suggested, I tried the same manoeuvre on my phone with no problems.

Time to clear out a few tired cookies on my desktop PC, perhaps?

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Billing information unavailable

Hi @nevd3,

 

Thank you for getting back in touch, I'm glad to hear that you're able to access this page from your phone. I'd recommend that you try clearing the cache and cookies on the browser that you're using on your desktop PC and this should hopefully resolve the issue.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team