cancel
Showing results for 
Search instead for 
Did you mean: 

Billing incorrect for second month

lloonytoon
Newbie
Posts: 2
Registered: 26-11-2016

Billing incorrect for second month

We wonder if there is a big problem with the accounts department? Or the help team? Whatever it is, there seems to be little excuse for not responding to a request to sort out overpayment, which is of course money in the company’s bank and not in ours.
This is the second month we have received mistake on monthly bill. In October, after many tedious minutes on phone, holding on to speak to somebody, finally got two separate refunds.

We have put up a question on your site, 4 days ago but just got a standard received notice, and reference number. Nothing more.

Have put up two queries on PlusNet Twitter page, no response. Cannot face hanging on phone for another 30 minutes.

 Help would be appreciated.

Moderator's note by Mike (Mav): All caps title edited as per Forum rules.

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Billing incorrect for second month

Apologies for the problems you've been having. I've taken a look over your account and can see one of my colleagues has made some changes to your account to correct this. The way they've done these isn't the best way, so I've corrected that and responded to the support ticket on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
lloonytoon
Newbie
Posts: 2
Registered: 26-11-2016

Re: Billing incorrect for second month

Thanks, Chris the Community Gaffer. I hope everything is now sorted out correctly and we will be receiving refunds.  Let's hope there are no more problems with our account.

scottblacker007
Newbie
Posts: 1
Registered: 27-01-2017

Re: Billing incorrect for second month

My Bank as not paid my Direct Debit again . Have not be able to pay on line so can I pay by Cheque

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Billing incorrect for second month

Hi there @scottblacker007, I'm sorry to hear this.

 

You should be able to pay us online by card at www.plus.net/pay, and I would also suggest setting up your direct again here for future payments.

 

If you would like to send us a cheque, that's fine though it can take some time for the cheque to clear (Make sure you include your username on the back of the cheque)

 

Our address is Plusnet Plc, The Balance, 2 Pinfold Street, Sheffield, South Yorkshire S1 2GU

 

I hope this helps

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff