Billing incorrect for second month

[#1]

We wonder if there is a big problem with the accounts department? Or the help team? Whatever it is, there seems to be little excuse for not responding to a request to sort out overpayment, which is of course money in the company’s bank and not in ours.
This is the second month we have received mistake on monthly bill. In October, after many tedious minutes on phone, holding on to speak to somebody, finally got two separate refunds.

We have put up a question on your site, 4 days ago but just got a standard received notice, and reference number. Nothing more.

Have put up two queries on PlusNet Twitter page, no response. Cannot face hanging on phone for another 30 minutes.

 Help would be appreciated.

Moderator's note by Mike (Mav): All caps title edited as per Forum rules.

[#2]

Apologies for the problems you've been having. I've taken a look over your account and can see one of my colleagues has made some changes to your account to correct this. The way they've done these isn't the best way, so I've corrected that and responded to the support ticket on your account.

[#3]

Thanks, Chris the Community Gaffer. I hope everything is now sorted out correctly and we will be receiving refunds.  Let's hope there are no more problems with our account.

[#4]

My Bank as not paid my Direct Debit again . Have not be able to pay on line so can I pay by Cheque

[#5]

Hi there @scottblacker007, I'm sorry to hear this.

You should be able to pay us online by card at www.plus.net/pay, and I would also suggest setting up your direct again here for future payments.

If you would like to send us a cheque, that's fine though it can take some time for the cheque to clear (Make sure you include your username on the back of the cheque)

Our address is Plusnet Plc, The Balance, 2 Pinfold Street, Sheffield, South Yorkshire S1 2GU

I hope this helps