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Billing incorrect - Discount not applied

malcd
Dabbler
Posts: 18
Thanks: 3
Registered: ‎09-05-2019

Billing incorrect - Discount not applied

Hi, Latest Bill does not show discounts and there seems to be no way to contact PlusNet.

Any help would be very welcome

thanks

MalcD

5 REPLIES 5
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,940
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: Billing incorrect - Discount not applied

Hi there, I've just checked the latest bill and we do see a discount showing against it. Please take a look at a breakdown of the bill here if you haven't already:

 

https://www.plus.net/my.html?action=mybillsandpayments

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
malcd
Dabbler
Posts: 18
Thanks: 3
Registered: ‎09-05-2019

Re: Billing incorrect - Discount not applied

Hi Adam

thanks for coming back to me.

If you have a look at the previous couple of months bills you will see that there are 2 different discounts correctly applied; one for broadband package and one for phone package. Earlier in the year billing was a bit of a disaster area and it had taken a lot of time & effort to get it right.

The latest bill seems to be missing one of the discount figures.

thanks

Malcolm

 

EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Billing incorrect - Discount not applied

Hi @malcd,

 

Thank you for confirming that. I'm sorry that you were overcharged on this month's bill and for the inconvenience that this has caused you. Having looked into this, I can see that the discount against your call plan didn't come off correctly. I've sent you a refund to cover the amount that should have been discounted and this refund will be with you within 5-10 working days. I've readded the discount to ensure that you are billed correctly next month.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
malcd
Dabbler
Posts: 18
Thanks: 3
Registered: ‎09-05-2019

Re: Billing incorrect - Discount not applied

thanks Adam for getting the ball rolling on this

Malc

malcd
Dabbler
Posts: 18
Thanks: 3
Registered: ‎09-05-2019

Re: Billing incorrect - Discount not applied

Thanks Emily for sorting this for me