Billing incorrect - Discount not applied

[#1]

Hi, Latest Bill does not show discounts and there seems to be no way to contact PlusNet.

Any help would be very welcome

thanks

MalcD

[#2]

Hi there, I've just checked the latest bill and we do see a discount showing against it. Please take a look at a breakdown of the bill here if you haven't already:

https://www.plus.net/my.html?action=mybillsandpayments

[#3]

Hi Adam

thanks for coming back to me.

If you have a look at the previous couple of months bills you will see that there are 2 different discounts correctly applied; one for broadband package and one for phone package. Earlier in the year billing was a bit of a disaster area and it had taken a lot of time & effort to get it right.

The latest bill seems to be missing one of the discount figures.

thanks

Malcolm

[#4]

Hi @malcd,

Thank you for confirming that. I'm sorry that you were overcharged on this month's bill and for the inconvenience that this has caused you. Having looked into this, I can see that the discount against your call plan didn't come off correctly. I've sent you a refund to cover the amount that should have been discounted and this refund will be with you within 5-10 working days. I've readded the discount to ensure that you are billed correctly next month.

[#5]

thanks Adam for getting the ball rolling on this

Malc

[#6]

Thanks Emily for sorting this for me