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Billing for undelivered services

Posts: 3
Thanks: 1
Registered: ‎22-10-2018

Billing for undelivered services



Just after a bit of guidance/advice.


I'm a broadband and mobile customer that moved home a couple of weeks ago. I informed Plusnet ahead of time and was given a go-live date for my landline & broadband.


However due to an error with putting this through by Plusnet only the landline was ordered. It wasn't until I rang up and asked why I couldn't connect that anybody spotted the mistake and placed a new order with BT. This has left me without internet for 2-3 weeks.


As a result I have used a lot more mobile data, including buying a bolt on which still wasn't enough last billing period and will happen again this month.


Ideally I'd like my mobile bill to be refunded and more data placed on my account to cover me for this period if this is possible?



Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Billing for undelivered services

Hi @james7070


Thanks for getting in touch and I am sorry to hear of the issues you have experienced.


Having reviewed your account  have responded via the ticket here


If you have any further questions feel free to get in touch.