I'm a broadband and mobile customer that moved home a couple of weeks ago. I informed Plusnet ahead of time and was given a go-live date for my landline & broadband.
However due to an error with putting this through by Plusnet only the landline was ordered. It wasn't until I rang up and asked why I couldn't connect that anybody spotted the mistake and placed a new order with BT. This has left me without internet for 2-3 weeks.
As a result I have used a lot more mobile data, including buying a bolt on which still wasn't enough last billing period and will happen again this month.
Ideally I'd like my mobile bill to be refunded and more data placed on my account to cover me for this period if this is possible?