Billing for undelivered services
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billing for undelivered services
Billing for undelivered services
06-02-2019 4:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Just after a bit of guidance/advice.
I'm a broadband and mobile customer that moved home a couple of weeks ago. I informed Plusnet ahead of time and was given a go-live date for my landline & broadband.
However due to an error with putting this through by Plusnet only the landline was ordered. It wasn't until I rang up and asked why I couldn't connect that anybody spotted the mistake and placed a new order with BT. This has left me without internet for 2-3 weeks.
As a result I have used a lot more mobile data, including buying a bolt on which still wasn't enough last billing period and will happen again this month.
Ideally I'd like my mobile bill to be refunded and more data placed on my account to cover me for this period if this is possible?
Thanks
Re: Billing for undelivered services
06-02-2019 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @james7070
Thanks for getting in touch and I am sorry to hear of the issues you have experienced.
Having reviewed your account have responded via the ticket here
If you have any further questions feel free to get in touch.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billing for undelivered services