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Billing failure on first day of contract renewal

FIXED
Anonymous
Not applicable

Billing failure on first day of contract renewal

I have just been billed 39.98 (excluding referrals) on the first day of my new contract, can someone have a look in to this please as the charges / duration should be the same as my other line and that renewal went without issue.

6 REPLIES 6
Anonymous
Not applicable

Re: Billing failure on first day of contract renewal

Obviously there is some interest in this but not by Plusnet it would appear, since after 75 views there been no response, so this is nothing more than a gratuitous bump in the hope that someone from Plusnet will respond to it.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Billing failure on first day of contract renewal

Fix

Thanks for your post @Mook.

 

We're sorry to hear of your incorrect bill and for the slightly delayed response.

 

We've looked into it and have just sent you a ticket here.

 

Please let us know if you need any further assistance.

Anonymous
Not applicable

Re: Billing failure on first day of contract renewal

Thanks (again) @OskarPapa for your help, all appears to be in order for the moment but time will of course tell.

 

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Billing failure on first day of contract renewal

That's great news @Mook.

 

Please let us know if you need any further assistance.

Anonymous
Not applicable

Re: Billing failure on first day of contract renewal

A quick check of the bank shows that I've got my refund (3 days ago) and the account in question billed today. 😀

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Billing failure on first day of contract renewal

That's brilliant news @Mook.

 

As always, please don't hesitate to let us know if there's anything else we can do to help.