Billing failure on first day of contract renewal

[#1]

I have just been billed 39.98 (excluding referrals) on the first day of my new contract, can someone have a look in to this please as the charges / duration should be the same as my other line and that renewal went without issue.

[#2]

Obviously there is some interest in this but not by Plusnet it would appear, since after 75 views there been no response, so this is nothing more than a gratuitous bump in the hope that someone from Plusnet will respond to it.

[#3 · Accepted solution]

Thanks for your post @Mook.

We're sorry to hear of your incorrect bill and for the slightly delayed response.

We've looked into it and have just sent you a ticket here.

Please let us know if you need any further assistance.

[#4]

Thanks (again) @OskarPapa for your help, all appears to be in order for the moment but time will of course tell.

[#5]

That's great news @Mook.

Please let us know if you need any further assistance.

[#6]

A quick check of the bank shows that I've got my refund (3 days ago) and the account in question billed today. 😀

[#7]

That's brilliant news @Mook.

As always, please don't hesitate to let us know if there's anything else we can do to help.