Billing even though phone line has not been installed due to coronavirus

[#1]

Hi, the engineer was unable to install my phone line because of the coronavirus restrictions and thus I have neither a workable phone line nor a wifi network up and running. However, I am still being billed for my wifi and my contract has apparently "started" from the 31st of March despite this. May I seek some clarification as I don't wish to be charged for a service that I am plainly unable to use?

The engineer has informed me that he has informed Plusnet that he was unable to install the phone line.

Thanks! 

[#2]

Welcome to our community forums @reisee1997 I'm sorry to see what has happened. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here I'm now monitoring.