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Billing even though phone line has not been installed due to coronavirus

reisee1997
Hooked
Posts: 9
Thanks: 1
Registered: ‎04-04-2020

Billing even though phone line has not been installed due to coronavirus

Hi, the engineer was unable to install my phone line because of the coronavirus restrictions and thus I have neither a workable phone line nor a wifi network up and running. However, I am still being billed for my wifi and my contract has apparently "started" from the 31st of March despite this. May I seek some clarification as I don't wish to be charged for a service that I am plainly unable to use?

 

The engineer has informed me that he has informed Plusnet that he was unable to install the phone line.

 

Thanks! 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Billing even though phone line has not been installed due to coronavirus

Welcome to our community forums @reisee1997 I'm sorry to see what has happened. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here I'm now monitoring.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet