Hi, the engineer was unable to install my phone line because of the coronavirus restrictions and thus I have neither a workable phone line nor a wifi network up and running. However, I am still being billed for my wifi and my contract has apparently "started" from the 31st of March despite this. May I seek some clarification as I don't wish to be charged for a service that I am plainly unable to use?
The engineer has informed me that he has informed Plusnet that he was unable to install the phone line.
Welcome to our community forums @reisee1997 I'm sorry to see what has happened. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here I'm now monitoring.
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