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Billing even though phone line has not been installed due to coronavirus

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Newbie
Posts: 1
Registered: ‎04-04-2020

Billing even though phone line has not been installed due to coronavirus

Hi, the engineer was unable to install my phone line because of the coronavirus restrictions and thus I have neither a workable phone line nor a wifi network up and running. However, I am still being billed for my wifi and my contract has apparently "started" from the 31st of March despite this. May I seek some clarification as I don't wish to be charged for a service that I am plainly unable to use?

 

The engineer has informed me that he has informed Plusnet that he was unable to install the phone line.

 

Thanks! 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 17,474
Thanks: 5,410
Fixes: 915
Registered: ‎21-04-2017

Re: Billing even though phone line has not been installed due to coronavirus

Welcome to our community forums @reisee1997 I'm sorry to see what has happened. I've looked into this for you and I've added a reply onto a support ticket you can view and respond to by going Here I'm now monitoring.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team