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Billing errors

Newbie
Posts: 3
Registered: ‎13-02-2020

Billing errors

Since renewing my contract in August 2019 after moving home, I've still not had a bill from Plusnet ! Is there any news or updates on when this issue will be resolved ?
8 REPLIES 8
Newbie
Posts: 3
Registered: ‎13-02-2020

Billing issue still ongoing

Since renewing my contract in August 2019 after moving home, I've still not had a bill from Plusnet ! Is there any news or updates on when this issue will be resolved ?
Tags (1)
Hero
Posts: 3,353
Thanks: 1,289
Fixes: 9
Registered: ‎05-09-2016

Re: Billing issue still ongoing

If you post this under My Account/Billing, it's more likely to be spotted by a member of staff.

Seasoned Champion
Posts: 1,809
Thanks: 1,341
Registered: ‎21-11-2018

Re: Billing issue still ongoing

I did alert the mods yesterday soon after this appeared but nothing happened....

Moderator
Moderator
Posts: 30,120
Thanks: 3,193
Fixes: 491
Registered: ‎14-04-2007

Re: Billing issue still ongoing

Moderators Note
This topic has been moved from General Chat to Accounts/Billing and escalated.

 

 

Customer and Forum Moderator. Windows 10 Firefox 84.0.2 (64-bit)

Aspiring Pro
Posts: 239
Thanks: 89
Fixes: 1
Registered: ‎23-09-2018

Re: Billing errors

Some have not  had a bill since sept 2018 😉

Newbie
Posts: 3
Registered: ‎13-02-2020

Re: Billing errors

Really that long ? What are our rights if it has not been sorted by the time the contract ends ?
Moderator
Moderator
Posts: 24,626
Thanks: 4,441
Fixes: 1,131
Registered: ‎11-01-2008

Re: Billing errors


Moderators Note


Topics merged 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 853
Thanks: 158
Fixes: 44
Registered: ‎24-04-2017

Re: Billing issue still ongoing

Hi @Ahug86 and welcome to the Community Forums and I'm sorry to hear you're account is currently in suspended billing.
Unfortunately as there's several issues currently that can result in billing suspension and there's no time frame on when these issues will be resolved unfortunately I can't give you a time frame on when your billing will return back to normal. I can assure you however that our teams are working hard on resolving these issues and once the billing resumes we would only back date for the previous 3 months of missed invoices and for the month of charges ahead (4 invoice total maximum). This means then that you will have received several months of free service due to this ongoing billing suspension which is somewhat the silver lining of the issue.

 

 Ben Devine
 Plusnet Help Team