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Billing errors again (Linesaver)

Gel
Seasoned Pro
Posts: 1,536
Thanks: 159
Fixes: 12
Registered: 02-08-2007

Billing errors again (Linesaver)

INV 77192964

I'm on £15.49 Linesaver rental, which expires next March; today's e mail advises me that this month you'll take an  extra £1.50 ie £16.99 Undecided Had error previously which PN sorted themselves, and gave me a goodwill credit.

Why's it keep happeningHuh

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: Billing errors again (Linesaver)

Sorry to see the billing on your recent invoice is incorrect.

 

£0.50 of the increase is correct as your call plan has increased from £6 to £6.50, however the other £1 increase seems to be because your account is showing as broadband only, which has increased by £1, despite the fact you also have phone with us.

 

I'm going to raise a ticket on your account so I can look in to this further and get this resolved for you, however I'll have to get back to you tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Gel
Seasoned Pro
Posts: 1,536
Thanks: 159
Fixes: 12
Registered: 02-08-2007
Gel
Seasoned Pro
Posts: 1,536
Thanks: 159
Fixes: 12
Registered: 02-08-2007

Re: Billing errors again (Linesaver)

Plusnet Help Team
Plusnet Help Team
Posts: 4,245
Thanks: 883
Fixes: 180
Registered: 25-03-2015

Re: Billing errors again (Linesaver)

I unfortunately don't have a permanent fix yet, however I am still trying to get this sorted.

 

I have however just issued the refund for the £1 over charge for you. That should be back with you within 10 working days.

 

Thanks for your continued patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team