Billing error?
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Billing error?
02-09-2011 12:58 PM
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Invoice number: 28608264
Plusnet Extra Fibre pro rata charge for the period to 01/09/2011 - £20.80
Connection was installed on 02/08/11, and the first month was paid up front, so why am I charged for it again in this invoice?
Hope someone can clarify this for me.
Thanks
Re: Billing error?
02-09-2011 3:17 PM
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Apologies, I will refund you when the direct debit clears.
Adam
Re: Billing error?
02-09-2011 7:16 PM
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Re: Billing error?
05-09-2011 10:45 AM
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Re: Billing error?
12-09-2011 12:35 PM
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Could you credit the £20.80 to my account? Then the correct amount can be charged to the card.
Seems a bit pointless to pay the incorrect amount, only to need the excess credited back to the card.
Thanks
Re: Billing error?
12-09-2011 1:39 PM
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Re: Billing error?
13-09-2011 1:36 PM
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I cancelled the Direct Debit *before* the bill was paid. So there is now an outstanding balance on my account.
I now wish to pay it by card, however the amount is still incorrect. Could you credit the excess £20.80 off my account, and then I will pay the remaining £44.55 by card. Which is what the bill should have been at the beginning.
Sorry for the confusion.
Re: Billing error?
13-09-2011 2:23 PM
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Re: Billing error?
13-09-2011 2:35 PM
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Re: Billing error?
15-09-2011 2:07 PM
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How much are you trying to authorise? Is it just the £44.55, or is there the £1.50 charge on top of that for paying by card?
I've just checked the balance, there is enough in the account to cover the £44.55. I only use that debit card to pay bills, so I only put money into that account, that needs to be paid out, and I transferred £45 into it for this bill.
Re: Billing error?
16-09-2011 1:18 PM
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Thanks for your help Adam.
Re: Billing error?
16-09-2011 2:30 PM
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