Billing error

[#1]

Hi, I've just received a bill for £40.98 which I understand to be incorrect. Moved house back in Feb and was advised I'd be paying the same as I was at my previous property for Fibre Extra plus line rental. Got an email on Feb 5th stating the following:

Broadband Package/Price: Fibre Extra £15.99

Phone Package/Price: Line rental £19.99

Which is the same as I was paying at my prior property. This is now being billed as £19.99 line rental and £20.99 fibre extra. I know it's only 5 quid a month extra but that's 60 quid over a year and is not what I was quoted. I've a feeling I've been over billed for the month of the move too as the Feb bill shows a £20.99 charge for Fibre Extra also, again despite being quoted otherwise. Not especially happy given what I was told and quoted but I understand these things do happen. Is there any way somebody could take a look and let me know if I'm not losing my marbles please? Cheers

[#2]

Just bumping to keep current as I can see a couple of later threads for a similar issue have had their problems picked up already and don't want to drop off the radar as it were!

[#3]

Another bump. I know you're busy and understaffed, so not pushing or owt, just want to keep this from completely dropping off the radar. If there's any way somebody could take a look at this it would be greatly appreciated, thank you!

[#4 · Accepted solution]

Hi @benwissett

Thank you for your query, sorry for the delay in responding.

I have now addressed your concerns via a ticket on your account which you can view here. I've also sent an email notification.

Please do let us know if you have any further questions!

[#5]

Not a problem at all - thank you so much for sorting it out!