@BJP
There are two ways in which you can cancel as per this page:
If you wish to fully cease your broadband line (as opposed to moving to another provider) you should clearly request this contacting the Customer Options team.
A cancellation request for cease of service can be made in one of two ways:
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By calling us: The quickest and easiest way to request a cancellation for cease of service is by calling our Customer Options Team.
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By post to: Plusnet plc, The Balance, 2 Pinfold St. Sheffield, S1 2GU. It is recommended that for your own peace of mind, any letter containing a cancellation request for cease of service is sent by recorded delivery. We cannot accept responsibility for lost letters not sent in this way. The letter must state the name of the account holder, the account username, the full address of where we are providing the service as well as the telephone number which we are providing the service on.
As far as I am aware cancellations cannot be made through the forum.
It's not a good idea to just cancel the DD as any outstanding payments or refunds would need to be paid. In the case of outstanding payments these could end up being passed to debt collection and affecting your credit rating.
Forum Moderator and Customer
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