Billing error?

[#1]

This doesn't concern me (since I have unlimited usage)

[#2]

What period does it give for Your current billing period and the Total usage this month on the usage summary page?

[#3]

Whats wrong with knowing your usage even if your not paying for it? 

[#4]

Only thing wrong is the month..  5 Jun to ... ummm 4 Jun 

[#5]

That's what I thought!
This months usage (so far) is

[#6]

Just looked at mine (I'm on the legacy Unlimited) and it shows 9th June to 8th June.

[#7]

This might be a side effect of the recent change to remove mention of our "0GB" monthly allowance from the usage summary box.
Does the problem also occur for those not on an unlimited product?

[#8]

Two days into the new billing cycle yet the VMBU still shows last month's total (the latest bill has been produced and the phone credit set back to it's usual amount).
There's nothing showing for off-peak last night yet there was a download going all through the night.
Viewing usage history show correctly for 9th April to 8th May and 9th May to 8th June but it's still giving me a final period of 9th June to 8th June although the 'Monthly Usage in Detail' above that is correct!
As I mentioned above being on the legacy Unlimited it's not a major issue but it is nice to see what traffic I am using on a daily basis.
Edit: Just noticed there's no peak showing for yesterday but there is off-peak. Looking at the amount it seems that the VMBU is not showing anything from around 2/3 in the morning.

[#9]

Quote from: spraxyt

This might be a side effect of the recent change to remove mention of our "0GB" monthly allowance from the usage summary box.

I've a feeling it's going to affect any account that collates it's headline usage figures from our traffic management platform. This is typically any account that doesn't bill for additional usage e.g. Premier, Unlimited, Broadband Plus etc.
My account seems to be the same. I've the nonsensical usage period and practically no usage showing for the last couple of days (ignore the odd billing period below the one I've highlighted, that's caused by me switching profiles earlier in the week to test something).
We're looking into it and will provide more info as we have it ...

[#10]

Thanks, Bob.
As I say, not a major issue for me but would be nice to have it fixed...

[#11]

This isn't a major issue since I'm on unlimited.
On a similar subject, was there any reason for the detailed usage figures to change after the site revamp on 17/18th June.
11PM on 17th June

This month in detail
Current billing period: Jun 01 2013 - Jun 30 2013
 	01 Sat 	02 Sun 	03 Mon 	04 Tue 	05 Wed 	06 Thu 	07 Fri 	Total
Allowance Used	10.41GB 	5.6GB 	5.42GB 	4.94GB 	5.53GB 	4.86GB 	5.64GB 	42.4GB
Overnight Usage	530.94MB 	310.95MB 	81.61MB 	1.31GB 	480.18MB 	93.3MB 	1.74GB 	4.54GB
Total	10.94GB 	5.91GB 	5.51GB 	6.25GB 	6.01GB 	4.95GB 	7.37GB 	46.94GB
 	08 Sat 	09 Sun 	10 Mon 	11 Tue 	12 Wed 	13 Thu 	14 Fri 	Total
Allowance Used	7.96GB 	8.34GB 	7.08GB 	5.68GB 	6.7GB 	5.38GB 	6.55GB 	47.68GB
Overnight Usage	196.32MB 	364.63MB 	254.67MB 	125.82MB 	295.44MB 	119.42MB 	595.77MB 	1.95GB
Total	8.15GB 	8.71GB 	7.33GB 	5.81GB 	6.99GB 	5.5GB 	7.14GB 	49.63GB
 	15 Sat 	16 Sun 	17 Mon 	18 Tue 	19 Wed 	20 Thu 	21 Fri 	Total
Allowance Used	10.39GB 	5.73GB 	5.93GB 	- 	- 	- 	- 	22.06GB
Overnight Usage	367.37MB 	541.34MB 	911.74MB 	- 	- 	- 	- 	1.82GB
Total	10.76GB 	6.28GB 	6.85GB 	- 	- 	- 	- 	23.88GB

6AM on 18th June

Monthly usage in detail
Current billing period: Jun 01 2013 - Jun 30 2013
 	Sat 01	Sun 02	Mon 03	Tue 04	Wed 05	Thu 06	Fri 07	Total
Peak	10.66GB 	5.81GB 	5.55GB 	4.99GB 	5.77GB 	210.11KB 	6.69GB 	39.46GB
Off-peak	547.51MB 	318.13MB 	83.32MB 	1.35GB 	490.61MB 	184.64MB 	193.77KB 	2.97GB
Total	11.21GB 	6.13GB 	5.63GB 	6.33GB 	6.26GB 	184.85MB 	6.69GB 	42.43GB
 	Sat 08	Sun 09	Mon 10	Tue 11	Wed 12	Thu 13	Fri 14	Total
Peak	7.75GB 	8.05GB 	7.3GB 	5.83GB 	6.54GB 	5.66GB 	6.85GB 	47.97GB
Off-peak	212.16MB 	399.83MB 	268.37MB 	128.59MB 	303.82MB 	130.41MB 	471.43MB 	1.92GB
Total	7.97GB 	8.45GB 	7.57GB 	5.96GB 	6.84GB 	5.79GB 	7.32GB 	49.89GB
 	Sat 15	Sun 16	Mon 17	Tue 18	Wed 19	Thu 20	Fri 21	Total
Peak	10.75GB 	5.99GB 	6.77GB 	0KB 	- 	- 	- 	23.5GB
Off-peak	410.84MB 	561.37MB 	941.16MB 	13.87MB 	- 	- 	- 	1.93GB
Total	11.16GB 	6.55GB 	7.71GB 	13.87MB 	- 	- 	- 	25.43GB

Then on 24th June between 10PM and 11 PM the value for Sat 01 got zeroed

[#12]

Service status says it's been fixed.
Mine now shows the correct total up to yesterday but still nothing for today. Perhaps it will catch up later - still thanks for getting it sorted

[#13]

Yep, usage is processing again though it will take some time to catch up (probably most of the night to be honest). Sorry for the hassle, I'm keeping an eye on this one.

[#14]

Quote from: rhohne

On a similar subject, was there any reason for the detailed usage figures to change after the site revamp on 17/18th June.

If you're taking about historic usage figures then no (it's a bit hard to interpret the data in the code tags). The raw historic data should be the same. There may have been some aesthetic changes though.