Billing error.question
I don't fully understand the relivance to your answer to my simple question. Are you saying that not only is my BB to increase to £12.99 now and that I actually owe you money? I have only been with you for three months. The only reason I joined P/N ( even though I was advised not to, by friends and some others) was only because of the offer. This was 6 months free broad band and anytime calls at £3.50 per month.I have the email dated 22/4/12 to confirm this contract.I don't care if as you say that I am in a high cost area. I already knew that , the offer was to pay the £12.99 ONLY AFTER MONTH 6. I am getting fed up haveing tell you the same thing over and over. So why you are going to start taking the £12.99 now beggers belief. To add insult to injury. You sent me a form for feed back about ,for example was I happy with the service LOL 
Would you please look into this matter again and advise me of the out come?
Would you please look into this matter again and advise me of the out come?
I've just had a read through ticket 58233758 and whereas I can see a mistake was made on our part we didn't explain it in a particularly friendly or empathetic way so I apologise for that.
The correct monthly cost for your broadband service is £12.99, however we're definitely not saying that you owe us anything. In fact, ticket 58249391 says to the contrary, that we're waiting to refund you after a direct debit has cleared.
To clarify the offer does stand at 6 months free broadband as I can see 3 more discounts for £12.99 and the refund should cover the remainder, but I've extended it to 4 more months at £12.99 as a good will gesture because of the confused message surrounding this.
Any other questions please do let me know.
Quote Are you saying that not only is my BB to increase to £12.99 now and that I actually owe you money?
The correct monthly cost for your broadband service is £12.99, however we're definitely not saying that you owe us anything. In fact, ticket 58249391 says to the contrary, that we're waiting to refund you after a direct debit has cleared.
To clarify the offer does stand at 6 months free broadband as I can see 3 more discounts for £12.99 and the refund should cover the remainder, but I've extended it to 4 more months at £12.99 as a good will gesture because of the confused message surrounding this.
Any other questions please do let me know.
