Billing during fault question.

[#1]

The phone line is down in my area and BT does not seem to be rectifying the issue with any urgency. I’m wondering what I do about my bill during the time my service is down.  Will plusnet automatically reduce my bill next month?
Thanks in advance
Jason Bowness

[#2]

If you don't report a fault as previously requested how are Plusnet supposed to know your line is down

[#3]

We'll generally refund the downtime from when the fault is reported to us up until the point it's resolved.
Unfortunately the fault still hasn't been reported using the link I gave previously: http://www.plus.net/support/phone/troubleshooting.shtml
We ask you to report the fault so you can confirm that the testing we ask has been done.
You did start opening a broadband fault, but didn't complete the report so this still hasn't been reported I'm afraid.

[#4]

Fault was reported yesterday !
Why does plus net not know bt lines are down? Don’t you have some procedure in place?
I contacting BT directly this morning and they should be calling me later on today to give me an update and let me know when the lines are been repaired.

[#5]

112234457

[#6]

Thank you, I can see you finished the fault report shortly after making these posts.