Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Billing during fault and package cancellation
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billing during fault and package cancellation
Billing during fault and package cancellation
30-10-2015 4:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI guys
I recently posted about billing during a fault period and was instructed that it should be deducted from my bill. Needless to say it hasn't been, however lucky for me you need me to update my card details so you can take payment.
Can you send me a revised bill so I can pay you the correct amount ?
I would also like to cancel my package, I give you one months notice from this date. So my service should end 27/11/15
I would ring the call centre but I don't have time to spend on the phone and besides I don't remeber my password.
Thanks
Jason Bowness
I recently posted about billing during a fault period and was instructed that it should be deducted from my bill. Needless to say it hasn't been, however lucky for me you need me to update my card details so you can take payment.
Can you send me a revised bill so I can pay you the correct amount ?
I would also like to cancel my package, I give you one months notice from this date. So my service should end 27/11/15
I would ring the call centre but I don't have time to spend on the phone and besides I don't remeber my password.
Thanks
Jason Bowness
Message 1 of 3
(935 Views)
2 REPLIES 2
Re: Billing during fault and package cancellation
10-11-2015 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
We can't send an exact bill just yet as it isn't due until 30/11. Keep an eye on your e-mail for a notification about this 2 or 3 days prior to this being due.
However I've calculated we owe you about £9 for the duration of the fault, I've rounded that up to £10 which I've added as a discount to be applied against the next bill.
Sorry to hear you're looking to cancel too, you'd either need to give us a call or write in for this, further details are shown here: http://www.plus.net/support/service/policies/cancellation.shtml
We can't send an exact bill just yet as it isn't due until 30/11. Keep an eye on your e-mail for a notification about this 2 or 3 days prior to this being due.
However I've calculated we owe you about £9 for the duration of the fault, I've rounded that up to £10 which I've added as a discount to be applied against the next bill.
Sorry to hear you're looking to cancel too, you'd either need to give us a call or write in for this, further details are shown here: http://www.plus.net/support/service/policies/cancellation.shtml
Message 2 of 3
(340 Views)
Re: Billing during fault and package cancellation
13-11-2015 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Jason - if you are moving to another provider you *don't* need to call or write in.
Read section 3 of the document Adam pointed you at.
Read section 3 of the document Adam pointed you at.
Message 3 of 3
(340 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Billing during fault and package cancellation