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Billing dispute

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lesleyann208
Newbie
Posts: 1
Registered: Tuesday

Billing dispute

Anyone else had problems getting a billing dispute resolved? I'm still waiting the outcome of a dispute regarding the charge of £6.99 p&p for a router, which my contract stated I did not require and after a considerable wait for my service to be connected I was told by a Plusnet agent that the p&p fee would be waived. Now I've been charged for this and dispute that the call transcript should be made available to clarify that the agent did indeed tell me the fee would be removed. I'm still waiting and I cannot raise a ticket on my member page as the option is not available? I'm beginning to feel a breach of contract coming on, anyone else feel Plusnet is going downhill fast?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 3,567
Thanks: 749
Fixes: 179
Registered: 21-04-2017

Re: Billing dispute

Fix

Hi there.

I'm sorry to see how this has been handled on your account.

 

I think I've sorted this for you now over here

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team