Billing discrepancy

[#1]

There is a discrepancy on my recent bill 2nd Sept. 2020, the itemisation adds up to £46.38 but it says the amount to be debited  from my bank account this month will be £56.38, an extra £10,has anybody else noticed this ? Is there any explanation to this ?

Thanks.

[#2]

Same, ongoing problem here too, where there is additional charge beyond what was signed up to. Statements and messages received are nonsensical, bearing no relation to the contracted deal. Contacting customer services appears not to have any effect on the accounts department. PAC code requested but anticipate customer services will fail to correct the overcharge if leaving/left. The final billing details and any necessary resolution don't bear thinking about.

Need to review leaving landline and broadband service too.

[#3]

1. Yes I had that sorta problem when I ended my plusnet mobile contract,my present billing problem refers to my Broadband,Phone &TV bill,all I want is someone to tell me what the extra £10 is for.Cant get through on thr phone,chat not working and can't find an email address to write to.

[#4 · Accepted solution]

Solved,  I downloaded the Pdf bill again and this time I can see an explanation of the additional £10 charge.

Not sure if the partial download of the bill the . first time is a problem  with Plusnet or my device ,anyway it's now sorted.

[#5]

Good to hear of what appears to be a satisfactory outcome. I await their response to my email.

[#6]

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@Seagem wrote:

I await their response to my email.

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Plusnet don't accept any incoming emails, so there won't be any response. 

[#7]

Then it beggars belief that they have just given me an email address and acknowledged its receipt. It indicated that someone would respond within 24 hours.

[#8]

Interesting - what was the address?

[#9]

Plusnet Mobile Help <mobile-help@plus.net>

This is the first occasion that I've had any email address for any part of Plusnet. Hope this 'mobile' one helps you.

[#10]

Having read all of your message, I should have replied 'It's no good asking me, I'm never even sure what day of the week it is!'

[#11]

@Seagem Ah, thanks for that clarification  🙂

Over the years on this forum the Plusnet staff have always maintained that they don't deal with faults, queries etc by email. They've never added "except for mobile".

One lives and learns.