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Billing dates and call centre is rubbish

stuartm23
Newbie
Posts: 7
Registered: 06-09-2016

Billing dates and call centre is rubbish

Hi

 

They set up a DD date of 17th despite I requested be 2nd of each month.

 

Each time I call I get a wait of 30 mins. Then after waiting 45 I give up.

 

Other then cancelling the DD what else can I do?

3 REPLIES
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: Billing dates and call centre is rubbish

I believe billing dates and hence DD dates are based on the date your service went live and cannot be requested. We have been promised the implementation of a new billing system for at least three years when that will be available though Funny

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stuartm23
Newbie
Posts: 7
Registered: 06-09-2016

Re: Billing dates and call centre is rubbish

Thanks.

 

Sounds very antiquated. It was one of the parts I went through when signing up.

Im guessing I will have to log a complaint as I wouldnt of signed up other wise.

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Billing dates and call centre is rubbish

are you sure its ONLY 3 years Lips are sealed

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