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Billing date 18th- Joining Be* on the 21st ?

Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Billing date 18th- Joining Be* on the 21st ?

With this  questionable 5 day MAC system the Migration date to be is now the 21st of March due to way the weekned dates fall.
The Billing date for plusnet is on the 18th, so their will be a potental 3 day difference.
What happens ? will plusnet bill those extra 3 days ?Huh
Its down to that 5 day MAC System Sad
If I'd given be the order yesterday the  Migration date would of been the 17th or 18th pairing nicely with the end of the billing cycle.
Ticket #40674446
Thx f9o

11 REPLIES
Community Veteran
Posts: 26,746
Thanks: 959
Fixes: 10
Registered: ‎10-04-2007

Re: Billing date 18th- Joining Be* on the 21st ?

Ignore when you actually got your MAC, your 10 day notice starts the day you requested your MAC. Any payments due between now and migration will be taken as normal. Providing the day migration actually occurs is after that date you will be refunded proportionally.
jelv (a.k.a Spoon Whittler)
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Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Re: Billing date 18th- Joining Be* on the 21st ?

Thanks jelv,
Monday the 7th of March was the request date. Mac finally released this morning so today makes it the 5th day out of the 10.
So does it mean the Direct Debit will be taken on 18th for the full  amount & it will be recredited 28 days later ( looking at other posts concerning DD) Sad
Its a  disapointing.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Billing date 18th- Joining Be* on the 21st ?

why dont you move over on the 18Th? that is more than 10 days, and you will have your MAC by then
Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Re: Billing date 18th- Joining Be* on the 21st ?

Its BT I'm told.
18th is the Friday, 21st is the Monday.
Order went stright to Be* as soon as the MAC was finally released. Be* submitted the order & 21st what BT came back with. Be* is shared  LLU so the MAC was required before I could submit the order.
I tried to get the dates paired ,so it would save me & plusnet any potential billing hassels. Sad
Maybe Plusnet can help get the migration date moved sooner as it would help them with the direct debt issues ?
Ticket #40674446

Community Veteran
Posts: 1,656
Registered: ‎13-06-2007

Re: Billing date 18th- Joining Be* on the 21st ?

I recently moved from PN to o2 (be) , I migrated just before my billing date, however PN never received the signal from O2/Be that the migration had completed so billed me on my next billing date, however I've since had a refund invoice raised and afaik the direct debit was cancelled before it was taken, I'd make sure you raise a ticket on the day your migration completes just incase you have the same situation I had!
Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Re: Billing date 18th- Joining Be* on the 21st ?

Could one of the CSC staff take a quick look at this & see if there is a work around?Huh
Ticket #40674446
Thx f9o  Smiley
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Billing date 18th- Joining Be* on the 21st ?

Yeah, take a look at my response. Smiley
Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Re: Billing date 18th- Joining Be* on the 21st ?

Hi Mand,
Can seem to find your reponse.  This one from Robert  popped up though?
"As the system will generate another invoice, it will take another full month by Direct Debit, however once the migration completes and the Direct Debit is showing as cleared, we will be able to refund the overcharge back to your account."
Thx Smiley f9o
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Billing date 18th- Joining Be* on the 21st ?

Sorry, the ticket you referenced had already been actioned, so I replied to #40542388, you can find this in closed questions on the portal.
Force9Original
Grafter
Posts: 352
Registered: ‎05-02-2010

Re: Billing date 18th- Joining Be* on the 21st ?

Found it  Wink
Thanks again for clearing this. Does this mean  #40674446 is now obsolete?
Be* CSC does have a very high bench mark to follow  Wink
f9o
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Billing date 18th- Joining Be* on the 21st ?

Yeah, just ignore that one, my response overrides that Wink