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Billing confusion

Newbie
Posts: 3
Registered: ‎21-01-2014

Billing confusion

I took out line rental saver in October 2019 and it expires in January 2021. Somehow this was credited to my broadband account and no monthly payment was taken for most of 2020. I received an email confirming this a couple of months ago, apologising and saying that payments would restart as usual by direct debit. They have not. Furthermore, I have tried to renew my line rental saver but my account says it has already been paid and that it will commence with the next bill.

I have tried to contact billing about this but have been unable to get through so far. I just want to pay the correct amount and to renew my line rental saver. Why is the billing system so inefficient?